About Service & Support Administration
Individuals ages three and above who are eligible for DCBDD services and have ongoing Medicaid waiver needs are assigned a Service and Support Administrator, or SSA. The SSA meets with each individual and their team to discuss what is important to them and their goals for the future.
This information is then used to develop an outcome-based person-centered plan, known as the OISP. The SSA serves as the primary point of coordination to develop and implement the OISP. The SSA works closely with each individual, family and team of support to ensure the highest quality of service delivery.
Supports can include assistance with daily living needs, therapeutic needs, learning new skills, connection to resources and social groups in your community as well as support to find and maintain a job. Some supports may also include adaptations or environmental modifications that increase independence and remove barriers to experiencing a personally fulfilling life.